NNPC Liquidity Tower
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Contact & Support
Structured contact pathways ensure your enquiry reaches the correct team with documented ownership and accountable response windows. Whether it's access provisioning, governance briefings, or critical incident escalation — there is a defined path.
Structured support model for enterprise response accountability
Contact routing is designed to minimise response time and ensure every enquiry is handled by the team with the right domain knowledge and system access.
The primary contact for day-to-day treasury platform operations — balance queries, sweep coordination, position discrepancies, and general operational support for treasury professionals.
For platform onboarding, credential provisioning, password resets, MFA issues, role assignment, and any access or identity management requirements across the NNPC group.
For internal audit teams, risk and compliance officers, and external reviewers requiring governance documentation, policy evidence packs, audit trail exports, or compliance briefing materials.
For urgent treasury execution blockers, platform integrity concerns, suspected security incidents, or any issue that materially impairs the group's ability to manage liquidity operations.
Use severity and domain to direct tickets to the right owners.
What to include for faster turnaround on compliance packs.
Classify impact quickly and trigger the correct P1/P2 pathway.
All support requests are classified by severity on receipt. Response and resolution paths are pre-defined — ensuring no issue falls into an unowned gap.
Total platform outage, security breach, or complete inability to execute treasury operations. Escalated immediately to the incident response team and platform engineering. Response within 30 minutes, 24/7 coverage.
Partial functionality loss affecting multiple users or a core module (e.g., sweep execution, approval routing). Escalated to the operations desk and technical lead. Response within 2 hours during operational hours.
Single-user access failure, data display anomaly, or non-blocking workflow issue. Handled by the access and operations desk. Response within 4 business hours with documented resolution path.
Governance documentation requests, audit evidence packs, policy clarifications, or feature enquiries. Handled by the governance liaison or operations desk. Response within 1 business day.
Support operations governed by:
If you have existing credentials, you can access the Control Tower directly. For access provisioning, use the access and identity support channel above.